lee mcdermott Posted April 18, 2018 Posted April 18, 2018 Hi, We seem to be getting a number of requests that when logged via the portal do not show the questions for the call when we look at them? It was happening on a particular form a few times the other day. Now we have another called logged on a different form and all the question section is now missing from that one also? Any ideas? thanks lee
Steven Boardman Posted April 20, 2018 Posted April 20, 2018 Hi @lee mcdermott could you share some screen shots of the issue or a reference number i can ask the team to look into for you? Thanks Steve
lee mcdermott Posted April 23, 2018 Author Posted April 23, 2018 @Steven Boardman Hi screen shots attached and call reference numbers. SR*37843 logged 18th april - no questions SR*38186 logged 20th april - does have questions SR*38208 logged 21st april - no questions these are all on the same form logged via the service portal. SR*37648 is an example of no questions again but for a different form. thanks lee
Steven Boardman Posted April 23, 2018 Posted April 23, 2018 Thanks @lee mcdermott i'll ask one of the team to take a look at those requests
lee mcdermott Posted April 27, 2018 Author Posted April 27, 2018 @Steven Boardman do you know if anyone managed to have a look at this one?
Steve Giller Posted April 27, 2018 Posted April 27, 2018 Is this anything to do with the setting that hides unanswered questions? I think it's app.request.questions.hideUnansweredQuestions?
Victor Posted April 27, 2018 Posted April 27, 2018 @lee mcdermott if @DeadMeatGF suggestion is not the answer, may I ask you to raise a support request with us please so we can investigate: https://www.hornbill.com/support/
lee mcdermott Posted April 27, 2018 Author Posted April 27, 2018 @DeadMeatGF @Victor No this is switched off. Basically it just doesn't show any of the questions on the call once it is logged. I will raise a support request Thanks lee
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now