Prathmesh Patel Posted April 18, 2018 Share Posted April 18, 2018 Hi, when trying to close a call IN00052334 - lots of errors come up therefore unable to close. HELP! Link to comment Share on other sites More sharing options...
dwalby Posted April 18, 2018 Share Posted April 18, 2018 I'm having similar issues, see below screenshot. Presumably I can retrieve more info on this from log files somewhere? Link to comment Share on other sites More sharing options...
dwalby Posted April 18, 2018 Share Posted April 18, 2018 Also getting the below when attempting the update action: Link to comment Share on other sites More sharing options...
Steven Boardman Posted April 18, 2018 Share Posted April 18, 2018 @Prathmesh Patel @dwalby are you still experiencing these errors? @Prathmesh Patel could you share a screen shot of the errors you are seeing? Link to comment Share on other sites More sharing options...
Prathmesh Patel Posted April 19, 2018 Author Share Posted April 19, 2018 Yes, unable to open the ticket due to the following errors. Link to comment Share on other sites More sharing options...
dwalby Posted April 19, 2018 Share Posted April 19, 2018 11 hours ago, Steven Boardman said: @Prathmesh Patel @dwalby are you still experiencing these errors? @Prathmesh Patel could you share a screen shot of the errors you are seeing? @Steven Boardman the issues stopped for us about half an hour after I originally posted, not had any further issues since. Link to comment Share on other sites More sharing options...
Guest Ehsan Posted April 19, 2018 Share Posted April 19, 2018 Hi @Prathmesh Patel, Thank you for your patience. We have investigated this problem and identified the cause of it. There is an issue with the handling of some characters in the Description field of the Request. We're looking into this and we will fix it as soon as possible. I take it that it is not possible for you to edit the Description field as a workaround and remove the line above, until we have a permanent fix? If not possible, then could you provide us with the Request reference? Thanks, Ehsan Link to comment Share on other sites More sharing options...
Prathmesh Patel Posted April 20, 2018 Author Share Posted April 20, 2018 Eshan, Hi, i am unable to edit as i cannot access the ticket. Ref: IN00052334 Regards, Prav Link to comment Share on other sites More sharing options...
Victor Posted April 20, 2018 Share Posted April 20, 2018 @Prathmesh Patel we have now fixed ticket Ref: IN00052334. You should be able to access it and progress it. Link to comment Share on other sites More sharing options...
Prathmesh Patel Posted April 23, 2018 Author Share Posted April 23, 2018 Thank you Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now