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Prathmesh Patel

Closing a call - Errors

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I'm having similar issues, see below screenshot. Presumably I can retrieve more info on this from log files somewhere?

image.png.bbc45b53aaa0610dc56a0ce4db7b607b.png

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Hi @Prathmesh Patel,

Thank you for your patience. We have investigated this problem and identified the cause of it. There is an issue with the handling of some characters in the Description field of the Request.

image.png

We're looking into this and we will fix it as soon as possible. I take it that it is not possible for you to edit the Description field as a workaround and remove the line above, until we have a permanent fix? If not possible, then could you provide us with the Request reference?

Thanks,

Ehsan

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