Progressive capture fail

[J_Tamburrini]

Good Afternoon,

Another one i have raised with support but have been asked if you guys have experienced the same issue.

So when we raise a new incident using the drop down list on the top right hand side of the requests page.

The progressive capture skips two or three steps, you can get round this by either closing the browser and opening again or by clicking on Raise new request.

My whole IT department gets the intermittent  issue as seen in the screen shot, ( screenshot inc F12 dev tools in Google Chrome)