Stuart Torres-Catmur Posted April 16, 2018 Posted April 16, 2018 Hi Please could I have a quote for 4x User licenses and 1x Mailbox subscription. We have another team who would like to join the family
Victor Posted May 10, 2018 Posted May 10, 2018 @Stuart Torres-Catmur apologies for the delayed reply. It's great news to hear you would like to increase the use of Hornbill within your organisation! Shall I take it you would still like to get the quote for the above? I will raise an internal request for this and for your future reference I kindly advise to raise such requests via our Hornbill Customer Success Portal so your request is raised with the appropriate team and actioned asap.
Stuart Torres-Catmur Posted May 10, 2018 Author Posted May 10, 2018 @Victor Thanks Victor. We've never been told to use this portal before and I've not been issued a login. I just tried entering my email as username and requesting a password reset. That was 10 minutes ago. Please advise how I should access the portal?
Victor Posted May 10, 2018 Posted May 10, 2018 @Stuart Torres-Catmur I can see the password reset email failed to be delivered... can you try again, please? Let me know when you did so I can check if the email is being sent or not and if not then for me to look at alternatives for this...
Stuart Torres-Catmur Posted May 11, 2018 Author Posted May 11, 2018 @Victor I just tried again now. I'm using my email address as the login name
Victor Posted May 11, 2018 Posted May 11, 2018 @Stuart Torres-Catmur something's blocking the email to be sent...not sure what... It should be working now... I think you will receive two emails, ignore the oldest.
Stuart Torres-Catmur Posted May 11, 2018 Author Posted May 11, 2018 @Victor Done! emails received and I've reset my password. Thanks Victor
Victor Posted May 11, 2018 Posted May 11, 2018 @Stuart Torres-Catmur good news ... By the way, just to make sure, you won't need to raise any request on this occasion as I already done it... the portal is for future reference.
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