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samwoo

Need a way to group a collection of assets under a Contact / Third Party

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Hello,

We've been using Configuration Manager for over a week and so far it's been proven useful.

This request is likely to be part Service Manager - Assets, and Configuration Manager.

We need a way to group a collection of Assets under an Organisation (Menu -> Customers - Organisations / Contacts)... bearing in mind we do not use Customer Manager (since our customers are the Business themselves) though we have third party supporting some of our Assets and Applications - but they would never log in to our Portal or Hornbill at all.

We need to be able to link these assets to those Organisations, as well as having it shown in Configuration Manager, and I would really hope that we do not have to set up a "Basic User" in order to show this information.

What we expect to be able to do is to use Configuration Manager to see the linked "Asset" against a Request, then to be able to expand that "Asset" and view the Manufacturer / Organisation "Supporting" it, then to be able to expand that node to view ALL the other Assets under that Manufacturer / Organisation.

Many thanks,

Samuel

@Aaron Summers - for info

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+1 for being able to link external organisations to assets and view the linked assets from the request

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