Copy attachments to linked request

[Keith]

Would it be possible to add an option to copy attachments from an originating request to a newly created Linked request as part of the linked request creation.

 

Keith

[James Ainsworth]

Hi Keith,

Thanks for your post.  We do have a change in our backlog which would allow you to select more option to include when raising a linked requests.  This could include options such as attachments, connections, members, linked request, etc.  I'll make sure that you are added to this change in our backlog.

Regards,

James

[Keith]

Thanks @James Ainsworth

[Dave Read]

@James Ainsworth +1 for me too James please on the backlog alert, this idea could incorporate segmenting the attachments more visibly as per suggestion in post as follows

 

[James Ainsworth]

Hi @Dave Read

I'll add you to this change that is looking at linked requests and the information that is transferred from the originating request.  This is slightly different from the post that you mentioned and we will probably look at that as a separate requirement and manage it within that topic.

Regards,

James

[Guest Paul Alexander]

+1 for me for this please.....adding attachments and members would be a great addition when creating linked requests

[Smurfy]

Hi

I use "create a new ticket" a lot. This time I want to create a new ticket in a process but I want to copy any attachments they have added (I may have asked for this before)
So the PCF asks for an image /screenshot but I don't have a box to select "copy image / attachment"

Please can this be added as an option. Thanks

[Steve Giller]

I've tagged this as an Enhancement Request for you.

Please note that does not mean it will be accepted, however it will be spotted by Development.

[Smurfy]

Thanks Steve

 

[Gareth Cantrell]

I'd like to bring this topic back from the dead ....

We'd really, really, really like the option of being able to copy attachments (and members and connections) when using the "Integration" and "Log Requests" automations in a workflow.

Without this, we'd need to do some rather messy custom code and webhooks to try and achieve this, and I'd like to avoid having to write reams of custom code for such operations.

[billster]

Is there a way to copy a requests attachments to a new request when using "Log request" type BPM.

I have an autotask to convert incidents to service requests and vice versa but they don't copy attachments.

[Alisha]

+1 for us please.

[Alisha]

+1 for us please, especially being able to copy attachments using the Hornbill Integration Bridge.

@James Ainsworth, is there any update on this please?

[billster]

+1

[Peter Clough]

+1 this would be extremely useful.