Customer Details Not Showing up when printing questions stated from Progressive Capture.

[William Ansah]

Hi,

There's been an issue with the customer details information not showing up when selected to be printed.

This used to show in previous requests but recently when the customer details is ticked to print as well as other sections, no details are being given, is anyone able to assist?

I've attached screenshots of the issue.

William.

[samwoo]

hi @William Ansah,

There is a post for this issue already, looks like Hornbill is working on it.

Thanks,

Samuel

[James Ainsworth]

Hi @William Ansah

There was a fix provided for this a couple of weeks ago.  You will most likely need to apply the latest Service Manager update (1194) to correct this.

Regards, 

James

[SJEaton]

Thanks James

@William Ansah I think @Stuart Torres-Catmur  will be applying this update shortly.

Sam