BPM email notification to customer error

[Siobhan]

Hi - I'm v new to Hornbill, thought I would be able to set up an email notification to the customer in a BPM following an existing example, however it is erroring and I'd appreciate some advice.

I attach a screenshot of the node configuration, one of the error message and one of the email template.  (I have tried it with other email templates and get the same error, I have tried setting it to email a different address and also get the same error.)  

tia

Siobhan

[Victor]

@Siobhan quick question... somewhere before the email customer node, do you have any "Get Request Details" node? If not, add one and give it another try...

 

[Siobhan]

no luck :-(  I am right to make the change to the BPM, validate & save it, publish it, return to the test ticket and refresh the HUD refresh?  (in case I should be creating a fresh ticket / logging out/in...)

thanks

 

 

[James Ainsworth]

Hi @Siobhan

You are right with the BPM validation and publishing, but you will need to create a new ticket to test after each time you publish the BPM.  

Regards,

James

[Victor]

15 hours ago, Siobhan said:

return to the test ticket and refresh the HUD refresh

As advised by James, you would need a new test ticket...

The reason is that when a ticket is created and it has a BP/workflow associated to it, at the time of the request is created an instance (a copy) of the existing process/workflow configuration is associated to that ticket. That instance/copy does not change throughout the ticket lifetime... In other words, any changes you make to a process/workflow will not apply to requests that already have an instance/copy of the process/workflow...

[Siobhan]

yay, success :-)  brilliant, thank you both

[Victor]

No worries