Jump to content

BPM email notification to customer error


Siobhan
 Share

Recommended Posts

Hi - I'm v new to Hornbill, thought I would be able to set up an email notification to the customer in a BPM following an existing example, however it is erroring and I'd appreciate some advice.

I attach a screenshot of the node configuration, one of the error message and one of the email template.  (I have tried it with other email templates and get the same error, I have tried setting it to email a different address and also get the same error.)  

tia

Siobhan

email node config.PNG

email error.PNG

email template name.PNG

Link to comment
Share on other sites

no luck :-(  I am right to make the change to the BPM, validate & save it, publish it, return to the test ticket and refresh the HUD refresh?  (in case I should be creating a fresh ticket / logging out/in...)

thanks

 

 

Link to comment
Share on other sites

15 hours ago, Siobhan said:

return to the test ticket and refresh the HUD refresh

As advised by James, you would need a new test ticket...

The reason is that when a ticket is created and it has a BP/workflow associated to it, at the time of the request is created an instance (a copy) of the existing process/workflow configuration is associated to that ticket. That instance/copy does not change throughout the ticket lifetime... In other words, any changes you make to a process/workflow will not apply to requests that already have an instance/copy of the process/workflow...

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...