Place On Hold until 1 day prior to date captured in a custom field

[SJEaton]

Hi

We capture a date/time in a ProCap (question/custom field) and want to place the request on hold until 1 day (24hours) before this date/time.  I know we can use an auto-task to place the request on hold and select the relevant question via the variable picker against the 'on hold until' option but is there a flowcode we can use that will indicate 1 day before this date? 

Sam

[Steven Boardman]

@SJEaton there isn't anything i can think of here i'm afraid.  I've asked the developers if there is an option to maybe add a new utility option in the iBridge  (kind of like some of the existing ones below) which could offer this, awaiting feedback and will post back here

Steve

[SJEaton]

Thanks Steve

[Steven Boardman]

@SJEaton we now have a story to provide this capability however it is not currently scheduled, but as it progresses we will post back here. 

Another change which will be coming out shortly is the ability to set reminders for business process tasks based on their due dates (like you can with manually created tasks).  So one option you will have open to you will be to create a task with a due date based on a variable which could be the '''on hold until''' date and time and then when the new reminder feature is available you will be able to set a reminder 15 mins, 30 mins, 1 day etc before this date which you will get a notification for 

 

Keep an eye out for the release notes in the admin console for the business process task reminders and i'll update as the other story progresses

Steve

[SJEaton]

Hi @Steven Boardman, ooh this looks interesting. Thanks for the update

Sam

[Steven Boardman]

@SJEaton just to close off on this thread, we have now added a new option to the iBridge Utilities:

Get Timestamp

This option allows you to specify a starting timestamp - say an existing date or a date held in a custom field or progressive capture answer and then calculate out a new date based on this date - so for example a day before the original date, 20 days before or even the same options after this date.

The output from this node will be the new timestamp - which in your example could then be used to place a request on hold until.

 Configuration:

Use the calculated output parameter in other nodes, include place on hold until

 

Hope this helps

Steve

[SJEaton]

Great, thanks Steve