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Kelvin

Dashboard Query

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I have been asked to set up a dashboard for a colleague which would show calls that have been open for a certain period of time, eg call age over 72 hours. is this possible?

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Sure it is :)

Create a widget of type: List of counter data:

image.png.749ff828c10f6a5f65f79719731e07c9.png

image.png.709e7496a4345b9e5cfd719837eb4a9d.png

Then set the details as follow:

image.png.faa649375349f11a885ce9d02dbdf624.png

Result:

image.png.1257e8ab1beb9490f2f9b716067fafbc.png

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@Lyonel Thank you for that, however I am looking for a user dashboard so that they can drill down to the call details. 

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@Kelvin if you want to do that in the request list, then:

1. Create a view by setting up the fields as follow:

image.png.fe98e9e9a520ad477ed7844312b6d9aa.png

NOTE: Team is optional

2. Save your view and share it with all teams (when applicable of course)

3. Build pie chart from this view:

image.png.a239ea1f920b042b0590e63c30c76865.png

You can do all sorts of charts and have as many as you need.

Drill down from charts is native in this screen.

Hope this helps?

  • Thanks 1

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