Jump to content

Dashboard Query


Recommended Posts

I have been asked to set up a dashboard for a colleague which would show calls that have been open for a certain period of time, eg call age over 72 hours. is this possible?

Link to comment
Share on other sites

@Kelvin if you want to do that in the request list, then:

1. Create a view by setting up the fields as follow:


NOTE: Team is optional

2. Save your view and share it with all teams (when applicable of course)

3. Build pie chart from this view:


You can do all sorts of charts and have as many as you need.

Drill down from charts is native in this screen.

Hope this helps?

  • Thanks 1
Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...