E-mail reporting

[dwalby]

Hi all,

I'm trying to calculate our Service Desk demand statistics and am therefore looking at things like e-mail & phone volumes. Is it possible to setup measures/widgets to track e-mail volumes and activity?

Ideally I'd like a graph that shows the number of e-mails throughout each day of a working week on average. It'd also be useful to see how long it takes an e-mail to be raised as a request if possible?

Thanks in advance

[Victor]

@dwalby

59 minutes ago, dwalby said:

It'd also be useful to see how long it takes an e-mail to be raised as a request if possible?

This might help

 

59 minutes ago, dwalby said:

Is it possible to setup measures/widgets to track e-mail volumes and activity?

Should be... there are various threads regarding reporting on email activity in the Reporting section. Have a look there...