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Change ticket type


J_Tamburrini
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FAO: Dev team,

 

Are there any plans to allow us to change a tickets type?:huh:

The situation I have at present is that tickets raised by email automatically get logged as an IR.

I would like the be able to change the ticket type or have a function where we can mark it in actions to raise new and copy the customer and ticket details into the new form.

 

Is something like this possible? :unsure:

 

Regards

James

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