ticket type Change ticket type

[J_Tamburrini]

FAO: Dev team,

 

Are there any plans to allow us to change a tickets type?

The situation I have at present is that tickets raised by email automatically get logged as an IR.

I would like the be able to change the ticket type or have a function where we can mark it in actions to raise new and copy the customer and ticket details into the new form.

 

Is something like this possible?

 

Regards

James

[Victor]

@J_Tamburrini what about raining linked requests? Would this work for you? https://wiki.hornbill.com/index.php/Link_Action_Item

 

... because. IMO, changing request type... ugh...

[J_Tamburrini]

Nice one !!

Well that achieves what i wanted my team to do so I'm happy with that.

[Victor]

5 minutes ago, Victor said:

what about raining linked requests?

... really Victor... raining requests ???  ... *sigh... where is that complex spellchecker when you need it...

I meant raising linked requests...

[J_Tamburrini]

Is raining linked requests a way to describe a really busy day with P1's coming in all over the place.

I did notice but didn't want to draw attention to admin making a spelling mistake..

 

[Steve Giller]

It's Raining Requests ... Hallejuah!