nasimg Posted March 12, 2018 Share Posted March 12, 2018 Thanks Gerry We are affected too Nasim Link to comment Share on other sites More sharing options...
cchalmers Posted March 12, 2018 Share Posted March 12, 2018 Hey just to add to the list. Link to comment Share on other sites More sharing options...
Shamaila.Yousaf Posted March 12, 2018 Share Posted March 12, 2018 Please can someone provide an ETA on this fix. I appreciate you are working on this as a priority. Regards Sxx Link to comment Share on other sites More sharing options...
Lyonel Posted March 12, 2018 Share Posted March 12, 2018 Fix seems to be available already. Just applied it, about to reboot some BPMs to see if it works Link to comment Share on other sites More sharing options...
chrisnutt Posted March 12, 2018 Share Posted March 12, 2018 @Lyonel that update has been there for about 20-25 minutes, but with no comms about it. I'm unwilling to apply it until Hornbill themselves let us know. Has it made any difference to you? Link to comment Share on other sites More sharing options...
Lyonel Posted March 12, 2018 Share Posted March 12, 2018 Seems to be working (for me at least). Any idea on how to restart BPMs for all requests created since the update last night? Link to comment Share on other sites More sharing options...
chrisnutt Posted March 12, 2018 Share Posted March 12, 2018 @Lyonel I think the little refresh icon on each errored request only goes back one step, rather than restarts the whole thing. I don't think there is a way to completely restart - I'd be very happy to be wrong here! Link to comment Share on other sites More sharing options...
Paul Morrow Posted March 12, 2018 Share Posted March 12, 2018 Tested and working fine. Recent tickets needed the BPM restarted on each to clear error otherwise it worked. Link to comment Share on other sites More sharing options...
m.vandun Posted March 12, 2018 Share Posted March 12, 2018 Worked for us. Thanks! Link to comment Share on other sites More sharing options...
chrisnutt Posted March 12, 2018 Share Posted March 12, 2018 @Gerry can we have some confirmation that the update available is the final fix and we should go ahead and apply? Link to comment Share on other sites More sharing options...
Gerry Posted March 12, 2018 Share Posted March 12, 2018 All, There is nothing you need do to, I have been told we have now applied a hot fix to all affected instances, this issue should now be resolved,. We remain on high alert and will be monitoring very closely in the coming hours. Please report any further issues encountered, we are continuing our testing and postmortem activities for the next couple of hours, I will continue to monitor this thread. Gerry Link to comment Share on other sites More sharing options...
chrisnutt Posted March 12, 2018 Share Posted March 12, 2018 Thanks @Gerry This is now working for us Chris Link to comment Share on other sites More sharing options...
BenKeeley Posted March 12, 2018 Share Posted March 12, 2018 Hi, Do we need to wait a certain amount of time for the hot fix to apply? We are still affected. Thanks Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted March 12, 2018 Share Posted March 12, 2018 We're back and working fine now too thank you. Link to comment Share on other sites More sharing options...
samwoo Posted March 12, 2018 Share Posted March 12, 2018 1 minute ago, BenKeeley said: Hi, Do we need to wait a certain amount of time for the hot fix to apply? We are still affected. Thanks Hi, Same as us for some requests, and working ok for other requests. Thanks, Samuel Link to comment Share on other sites More sharing options...
Gerry Posted March 12, 2018 Share Posted March 12, 2018 Chris, Paul, Thanks for letting us know, I will be providing much more detailed information to everyone as the day progresses. Gerry Link to comment Share on other sites More sharing options...
chrisnutt Posted March 12, 2018 Share Posted March 12, 2018 Hi @Gerry will you be posting updates of the 'post-mortem' activities? I know I will be asked by my managers. Edit: Nevermind! I see you already said this above. Chris Link to comment Share on other sites More sharing options...
Gerry Posted March 12, 2018 Share Posted March 12, 2018 3 minutes ago, BenKeeley said: Hi, Do we need to wait a certain amount of time for the hot fix to apply? We are still affected. Thanks Ben, Let me find out for you, hold on please. Gerry Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted March 12, 2018 Share Posted March 12, 2018 @BenKeeley Have you restarted the affected tickets (by pressing the 'retry icon next to the HUD)? I think you need to have the admin role to see this though? I'm sure you have...but it's always worth asking! Link to comment Share on other sites More sharing options...
Keith Posted March 12, 2018 Author Share Posted March 12, 2018 New requests are now working fine for us. Unfortunately it appears I have to restart the last step for all affected requests (minimum 100). Link to comment Share on other sites More sharing options...
BenKeeley Posted March 12, 2018 Share Posted March 12, 2018 @Paul Alexander Hi Yes, but no joy Thanks for asking though - our usual Hornbill admin is on holiday this week typically! Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted March 12, 2018 Share Posted March 12, 2018 Just now, BenKeeley said: Hi Yes, but no joy Thanks for asking though - our usual Hornbill admin is on holiday this week typically! So this is all your Hornbill Admin's fault? Always happens when someone goes on holiday.....;) Link to comment Share on other sites More sharing options...
Gerry Posted March 12, 2018 Share Posted March 12, 2018 @BenKeeley It would seem that you are one quite an old revision of the SM application, we will need to create a specific hot fix for it, or with your permission we will update your SM version? You ok for us to do that? Gerry Link to comment Share on other sites More sharing options...
Gerry Posted March 12, 2018 Share Posted March 12, 2018 5 minutes ago, Keith said: New requests are now working fine for us. Unfortunately it appears I have to restart the last step for all affected requests (minimum 100). I can only apologise for this, if you need us to do this I am sure I can arrange this? Gerry Link to comment Share on other sites More sharing options...
samwoo Posted March 12, 2018 Share Posted March 12, 2018 9 minutes ago, Paul Alexander said: @BenKeeley Have you restarted the affected tickets (by pressing the 'retry icon next to the HUD)? I think you need to have the admin role to see this though? I'm sure you have...but it's always worth asking! In my case, for these requests i am still having issues with, there is no restart icon on the right (i've used it in the past though). I am trying to manually assign a ticket to a team and it just throws up that error. UPDATE: It's still affecting us for new requests or trying to assign manually. Link to comment Share on other sites More sharing options...
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