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Breach emails - continuing on hold?


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Our users are reportingthat when they take a call of of hold the system is sending out all breach emails.

For example if we put a call on hold before breach, it seems to still be counting to breach in the background?

When our users took the call off hold the call sent out 3 breach notifications one for 50%, one for 75% and one for 100%? All at the same time? However it is not showing as breached on the actual call?






As you can see below all were sent at the same time?



We have had a couple of these so far today



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