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Breach emails - continuing on hold?


yelyah.nodrog
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Afternoon,

Our users are reportingthat when they take a call of of hold the system is sending out all breach emails.

For example if we put a call on hold before breach, it seems to still be counting to breach in the background?

When our users took the call off hold the call sent out 3 breach notifications one for 50%, one for 75% and one for 100%? All at the same time? However it is not showing as breached on the actual call?

Capture.PNG.6920da139f837f5c67c91f60a8c2a894.PNG

 

Capture1.PNG.95688a3854b71fb8810e2952a2bb196e.PNG

Capture2.thumb.PNG.1dad86d1ba683ef2c209dbaeaf3e5491.PNG

 

As you can see below all were sent at the same time?

Capture50.PNG.881cc92d30faba0cd2db2f67fc6d06ef.PNG

Capture100.PNG.d0989cfe973cbe1b0c795e12e8afec5d.PNGCapturebr.PNG.eb9e1636e1c7dffef47c84dcb6bf0aa0.PNG

We have had a couple of these so far today

Hayley.

 

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