Martyn Houghton Posted March 5, 2018 Share Posted March 5, 2018 There does not seem to be any BPM methods to interact with Assests. We would ideally want the ability to Add or Remove Assests, either linked to the Contact/CoWorker or Organisation/Team, using a search criteria. Where the criteria matches more than one assets we would want to add them all. Then the ability to query linked Assets, again using a search criteria, in order to access all their parameters including customer fields. In this case I presume this would need to only return one row, if the outcome of the request is to be successful. Cheers Martyn Link to comment Share on other sites More sharing options...
samwoo Posted March 5, 2018 Share Posted March 5, 2018 +1 - more interaction with assets, especially via the BPM is quite an important one. In addition that what you have said, I hope that someday we can auto-link assets with other assets via the BPM (for example linking an Application a New Starter requires, to their laptop in Hornbill)... or even being able to include multiple users in the "Used by" field against an asset, via the BPM. This will help automate things a lot where this is concerned, by helping keeping the data up-to-date. 1 Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 29, 2019 Share Posted January 29, 2019 We'd also like to be able to 'get' and use some asset information in a BPM. Is his being looked at please? thanks Link to comment Share on other sites More sharing options...
Aaron Summers Posted January 29, 2019 Share Posted January 29, 2019 +1 1 Link to comment Share on other sites More sharing options...
Darren Rose Posted January 29, 2019 Share Posted January 29, 2019 Hi The ability to interact with assets as part of a BPM would be really useful. We're looking to incorporate asset management into more of our process, in particular our site mobilisation and decommission processes where are managing multiple assets as part of a process. Being able to look up assets and update their fields (i.e. 'in stock' to 'deployed' would be extremely useful in streamlining, and controlling process. At the moment, we're relying on human intervention too much, which can lead to mistakes and quality issues. Any ideas @Steven Boardman? thanks Darren 1 Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 26, 2019 Share Posted July 26, 2019 +1 on this from me too! 1 Link to comment Share on other sites More sharing options...
Jeremy Posted July 26, 2019 Share Posted July 26, 2019 I think that I have asked for something similar previously as in the PCF you can get choose an asset via a dynamic picker, but this does not associate the asset to the request it just adds it as a question answer. The only way to actually add the asset is to use the asset node, but this is too cumbersome for what we wanted to use. The ability to action things in the BPM dependent on assets/class would be good, also to add/remove at various points too. Link to comment Share on other sites More sharing options...
HHH Posted July 26, 2019 Share Posted July 26, 2019 +1. This may be our most important issue with Service manager ever. That assets cannot be "used" by external organisations 1 Link to comment Share on other sites More sharing options...
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