Service Requests - Followers

[Martyn Houghton]

Following on from my earlier post , link below, it would be good for the Request screen to list those who are 'following' the request.  My original post was about who gets notified on updates on a post, which stemmed from some training I was doing with out staff about when to and when not use the 'Mention' option in timeline posts/comments.

At the moment you can only tell who is a member on the incident (who do not get notifications) but not who are following, so whether you need 'Mention' them so that will get a notification.

Whether this is by hovering over the follow option, like you can do with the 'Like' button or in a section similar to the 'Members' on the right hand side.

Cheers

Martyn

[James Ainsworth]

Hi Martyn,

Thanks for your post.

We do have a change in our backlog for this.  I'll make sure that you are added to the change.

Regards,

James