katy_palmer Posted February 28, 2018 Share Posted February 28, 2018 Can anyone tell me if it is possible (and how to) create a report that counts how many calls have been logged from and email and updated by an email. Thanks Link to comment Share on other sites More sharing options...
James Ainsworth Posted March 1, 2018 Share Posted March 1, 2018 Hi @katy_palmer You should be able to use the Source field to check the number of requests raised by email. This field is automatically set to Email for requests raised by email, Self Service for requests raised by the portals, and Analyst for those manually raised by your support staff. I not sure at the moment how you can report on requests that have been updated by email. James Link to comment Share on other sites More sharing options...
katy_palmer Posted March 5, 2018 Author Share Posted March 5, 2018 Thanks - I'll give that a try Link to comment Share on other sites More sharing options...
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