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Reporting - against calls updated by email/created from email


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Hi @katy_palmer

You should be able to use the Source field to check the number of requests raised by email.  This field is automatically set to Email for requests raised by email, Self Service for requests raised by the portals, and Analyst for those manually raised by your support staff.

I not sure at the moment how you can report on requests that have been updated by email.


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