Jump to content

Request made through Service Portal error when email sent for confirmation


RyanMesser
 Share

Recommended Posts

Hi, 

We are having an issue when a basic user raises a request through the service portal. In the BPM after the request is made it automatically assigns the Team (based on the service) and then sends an email to the customer to state that their request has been logged. However we receive the error below. 

I assume this is because the Basic User doesn't have permission to the mailbox but they can't because they are basic users so how would you respond to a customer automatically unless they are users that have permissions to the mailbox?

FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_bpm/requestLoggedEmailCustomer): nodeName: Send template email; nodeId: 69de88d9-aad6-4ee4-abdf-3f68d8a5eaed; At 238/1: "Uncaught EspMethodCall:invoke: Operation[mail:sendEntityTemplateMessage] The specified mailbox 'helpdesk' doesn't exist or you have not been granted access to it" throw(e); _fc_node_exec_69de88d9_aad6_4ee4_abdf_3f68d8a5eaed

 

Link to comment
Share on other sites

  • Victor changed the title to Request made through Service Portal error when email sent for confirmation

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...