Request made through Service Portal error when email sent for confirmation

[RyanMesser]

Hi, 

We are having an issue when a basic user raises a request through the service portal. In the BPM after the request is made it automatically assigns the Team (based on the service) and then sends an email to the customer to state that their request has been logged. However we receive the error below. 

I assume this is because the Basic User doesn't have permission to the mailbox but they can't because they are basic users so how would you respond to a customer automatically unless they are users that have permissions to the mailbox?

FlowCode Exception (com.hornbill.servicemanager/flowcode/fc_bpm/requestLoggedEmailCustomer): nodeName: Send template email; nodeId: 69de88d9-aad6-4ee4-abdf-3f68d8a5eaed; At 238/1: "Uncaught EspMethodCall:invoke: Operation[mail:sendEntityTemplateMessage] The specified mailbox 'helpdesk' doesn't exist or you have not been granted access to it" throw(e); _fc_node_exec_69de88d9_aad6_4ee4_abdf_3f68d8a5eaed

[Victor]

@RyanMesser it's a defect, it has been fixed and it will be available in next update.

[RyanMesser]

Thanks, is there an ETA for this? 

Ryan

[Victor]

@RyanMesser it has been deployed few mins ago. You should be able to apply the update now.

 

[RyanMesser]

Yep, looks like its fixed it.

Thanks

Ryan