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New Update: Hornbill Service Manager (1145)

Harry Hornbill

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Hello Everyone

The latest build of Hornbill Service Manager (1145) has been released to live.

Change Log for this release are as follows:


  • NEW: Add additional Change and Release Request specific fields {CH00147246}
  • NEW: The feedback section can now be hidden in the Request details by changing the app setting app.request.customerFeedback.show {CH00148436}
  • NEW: Board action icon is green when the Request associated to a Board {CH00144979}
  • NEW: You can toggle Site search criteria in the portals for post code and company code when configuring Progressive Capture {CH00149981}
  • NEW: Start and Expiry Date for Bulletins on the Portal slideshow {CH00149755}


  • FIX: When applying an email sent from Outlook to a Request, formatting can cause display issues {PM00149790}
  • FIX: When designing the extra section of the Service details page, multiple plus buttons would appear {PM00150019}
  • FIX: Portal Title and Subtitle text colour in main landing image of carousel were the wrong colour {PM00150099}
  • FIX: Changing SLA can fail to complete correctly when new response target will have been missed {PM00149950}
  • FIX: Unable to specify single time values when placing request on hold via bpm {PM00150128}
  • FIX: Resolution confirmation buttons not shown on portal request after BPM initiated resolution {PM00150026}
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