J_Tamburrini Posted February 27, 2018 Share Posted February 27, 2018 Good Morning all, Another feature request from my guys has been a way to add in more functions in the request actions as seen below The only options you get is to assign They would like the options: * Close/Resolve * update * Accept * On-hold Link to comment Share on other sites More sharing options...
Dan Munns Posted February 27, 2018 Share Posted February 27, 2018 +1 Oh and add 'Cancel' Link to comment Share on other sites More sharing options...
J_Tamburrini Posted February 27, 2018 Author Share Posted February 27, 2018 17 minutes ago, Dan Munns said: +1 Oh and add 'Cancel' Well spotted chap Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 27, 2018 Share Posted February 27, 2018 @J_Tamburrini a couple of those should already be there for you: * Update * Resolve / Close (You will only see the close option for requests in a resolved status) As well as * Add to Board * Change Priority We have a story for allowing bulk cancellation and i will add you as interested parties. If you are not seeing the latest options as shown below are you on the latest Service Manager Update? Link to comment Share on other sites More sharing options...
J_Tamburrini Posted February 27, 2018 Author Share Posted February 27, 2018 1 minute ago, Steven Boardman said: @J_Tamburrini a couple of those should already be there for you: * Update * Resolve / Close (You will only see the close option for requests in a resolved status) As well as * Add to Board * Change Priority We have a story for allowing bulk cancellation and i will add you as interested parties. If you are not seeing the latest options as shown below are you on the latest Service Manager Update? We definitely don't see that .... we are on build 1131 with no more updates available. That would be a good starting point if then the others could still look to be added in and as new feature Thanks JT Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 27, 2018 Share Posted February 27, 2018 @J_Tamburrini strange 1131 for me too. Could you confirm which browser you are using and if you see the same after refreshing the browser cache? More info on these options is available on the wiki here: https://wiki.hornbill.com/index.php/Multi-Select_Actions Link to comment Share on other sites More sharing options...
Dan Munns Posted February 27, 2018 Share Posted February 27, 2018 Browser cache for me. On Chrome. So more options than I thought. Cancel will still be good though. 1 Link to comment Share on other sites More sharing options...
J_Tamburrini Posted February 27, 2018 Author Share Posted February 27, 2018 47 minutes ago, Steven Boardman said: @J_Tamburrini strange 1131 for me too. Could you confirm which browser you are using and if you see the same after refreshing the browser cache? More info on these options is available on the wiki here: https://wiki.hornbill.com/index.php/Multi-Select_Actions Still no Joy for me , we are using chrome due to SSO. i have cleared the cache and closed the browser. also i have turn't off the following Globally remove the Service restriction by disabling the following system setting > com.hornbill.servicemanager.requestList.restrictions.service Globally remove the Request Type restriction by disabling the following system setting > com.hornbill.servicemanager.requestList.restrictions.type Link to comment Share on other sites More sharing options...
Victor Posted February 27, 2018 Share Posted February 27, 2018 @J_Tamburrini turn this setting ON and try again... (log off and log back on after enabling it) Link to comment Share on other sites More sharing options...
James Ainsworth Posted February 28, 2018 Share Posted February 28, 2018 12 hours ago, Dan Munns said: Cancel will still be good though. Hi @Dan Munns We do have a change that is not too far off for adding Cancel to the list of multi-select options. I'll make sure you are added and this post in linked so we can let you know once it is closer to being ready for release. Regards, James 1 Link to comment Share on other sites More sharing options...
J_Tamburrini Posted February 28, 2018 Author Share Posted February 28, 2018 @Victor Thats worked a treat thank you Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 10, 2018 Share Posted July 10, 2018 We have recently added the ability to Cancel multiple requests. The Cancel option will only be available to users that have the rights to cancel requests. This is also part of an experimental setting that exposes these actions as described above in an earlier comment. Regards, James Link to comment Share on other sites More sharing options...
Aaron Summers Posted July 11, 2018 Share Posted July 11, 2018 @James Ainsworth I'm just curious about bulk options, I wonder if it possible to add on-hold option? Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 12, 2018 Share Posted July 12, 2018 Hi @Aaron Summers On 7/11/2018 at 1:59 AM, Aaron Summers said: I'm just curious about bulk options, I wonder if it possible to add on-hold option? We do have some more Multi-select options that we are planning on adding over time. The current set of options are currently under an experimental flag. Before adding any more to this we will look to bring this out as a standard feature. Once that is done we can add more options. This is not scheduled yet so I'm unable to provide any time frames. Regards, James 1 Link to comment Share on other sites More sharing options...
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