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@Prathmesh Patel

You can achieve this using the iBridge integration  currently using 3rd integration with Twilio or Nexmo 

https://wiki.hornbill.com/index.php/Hornbill_iBridge

We looking to start using Twilio for our out of hours process, using the BPM to send the message if it is a high priority.

Cheers

Martyn

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