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User Permissions


J_Tamburrini
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Good Afternoon all,

Please can someone advise what and where i can find the permission to allow my staff to reopen a resolved case.

Also the ability to Cancel a ticket.

 

i have been looking at https://admin.hornbill.com/carterjonas/accounts/roles/

and under a modified role for Incident Management users searching the Data base rights under h_itsm but from here i got lost and confused as i couldn't see anything obvious to select

thanks all

 

and happy Friday!!B)

 

 

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Morning all,

 

Another one relating to permission is anyone has come across it ?

We have a custom role that works for 2 out of 4 guys...

image.thumb.png.9c6118e0883539c230b93c6b94cdbbf1.png

when they try to log an IR it fails over on the point where they have to select a Service but it works for me and another team member?? we all share the same permissions. any help would be great :wacko:

 

 

image.png.d9a342434d7ee1c93b2d341850ba2e3c.png

 

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