Dan Munns Posted February 16, 2018 Share Posted February 16, 2018 Hi all, Is there a way we can have an option per analyst and team to opt out of the email notifications? I have had to set them up for a couple of our teams as they are infrequent users of the system (or have so much work on that keeping on to of Service Manager isn't really an option). However this obviously means that everyone else is also getting the notifications. I have set them up for team and user assignment notifications but the service desk specifically are getting swamped with emails (from both alerts). If we could have a user / team setting to determine whether of not they want to receive them it would be a great help (and the faster the better as I am currently under fire from multiple directions!) Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 19, 2018 Share Posted February 19, 2018 This would be useful for us as well, as we to have a mixture of teams which 'live' in hornbill and other which it is only use the system in a minor way. From our point of view it would be good to have it at a team level, but also with a individual opt out. Cheers Martyn Link to comment Share on other sites More sharing options...
Dan Munns Posted February 20, 2018 Author Share Posted February 20, 2018 @Daniel Dekel @trevorharrisbump Link to comment Share on other sites More sharing options...
Daniel Dekel Posted February 20, 2018 Share Posted February 20, 2018 Hi @Dan Munns, Sorry for the delay. I'm checking this with the Service Manager team and we'll get back to you. Thanks, Daniel. Link to comment Share on other sites More sharing options...
Guest Chaz Posted February 20, 2018 Share Posted February 20, 2018 While it's not possible at the moment, we're looking at adding adding more options to your profile where you would be able to do this. I can't give a timeframe but something that's definitely on our radar. Link to comment Share on other sites More sharing options...
Dan Munns Posted February 20, 2018 Author Share Posted February 20, 2018 Anything that can be done quickly would be appreciated. So far today I have had over 100 notifications for teams and individual assignments. I am guessing that Service Desk and Infrastructure will be in the same boat. What makes it worse is that rules set up in Outlook to mark as read and stick them in a folder are client side so I get all the notifications again on my mobile! Link to comment Share on other sites More sharing options...
Steve Giller Posted February 20, 2018 Share Posted February 20, 2018 3 minutes ago, Dan Munns said: What makes it worse is that rules set up in Outlook to mark as read and stick them in a folder are client side so I get all the notifications again on my mobile! If you don't mark them as read it won't be client side any more, which might help with the mobile notifications. 1 Link to comment Share on other sites More sharing options...
Dan Munns Posted February 20, 2018 Author Share Posted February 20, 2018 @DeadMeatGF have a virtual beer on me. I marked them as read due to iOS little red button of doom being a thing I hate, but having tested this, as they are moved out of the Inbox they don't kick off the notification. Slightly less annoying email life, here I come! Link to comment Share on other sites More sharing options...
Dan Munns Posted March 14, 2018 Author Share Posted March 14, 2018 Hi @Daniel Dekel Any update on this? Thanks Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 15, 2018 Share Posted March 15, 2018 HI @Dan Munns, I'm checking with the Service Manager team to see if there are any news. We'll come back to you. Daniel Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 19, 2018 Share Posted March 19, 2018 Hi @Dan Munns, I spoke to the Service Manager team and they have a change for this but no time to deliver yet is allocated for it. Once is there, either they or I will give you an update. Thanks, Daniel. Link to comment Share on other sites More sharing options...
Dan Munns Posted March 19, 2018 Author Share Posted March 19, 2018 Thanks @Daniel Dekel Link to comment Share on other sites More sharing options...
Kelvin Posted March 20, 2018 Share Posted March 20, 2018 +1 Link to comment Share on other sites More sharing options...
Tina.Lapere Posted April 30, 2018 Share Posted April 30, 2018 +1 for this. We now have more than one team and all calls are automatically assigned to Service Desk 1st line through the BPM - however because they are logged in and monitoring them they don't actually need to get the emails however like others we need the team emails for the other teams who aren't always in the system. Unless there is another way to automatically assign all calls to Service Desk 1st Line? Thanks Tina Link to comment Share on other sites More sharing options...
Katef Posted May 1, 2018 Share Posted May 1, 2018 +1 for this feature Link to comment Share on other sites More sharing options...
HGrigsby Posted May 2, 2018 Share Posted May 2, 2018 +1 from us too - I have been asked for this too Link to comment Share on other sites More sharing options...
Jeremy Posted May 30, 2018 Share Posted May 30, 2018 @Daniel Dekel this is something that we are keen to have in our instance, has there been any further traction with this progress? Link to comment Share on other sites More sharing options...
davidrb84 Posted June 1, 2018 Share Posted June 1, 2018 another vote for it here Link to comment Share on other sites More sharing options...
Claire Holtham Posted June 4, 2018 Share Posted June 4, 2018 +1 for us too. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted June 7, 2018 Share Posted June 7, 2018 Hi all, sorry I did not answer before, I was on vacations ;-). I'll check with the Service Manager team and one of them will answer you. Thank you, Daniel. Link to comment Share on other sites More sharing options...
HGrigsby Posted March 7, 2019 Share Posted March 7, 2019 Hi Did this ever get any further? I am still being asked if we can do this? Thanks Helen Link to comment Share on other sites More sharing options...
Guest Chaz Posted March 7, 2019 Share Posted March 7, 2019 Hi all, this has made it into our 90-day queue so look out for it in the release notes Link to comment Share on other sites More sharing options...
Steven Boardman Posted May 22, 2019 Share Posted May 22, 2019 @HGrigsby @Dan Munns @Claire Holtham @davidrb84 @Jeremy @Katef @Tina.Lapere @Kelvin @Martyn Houghton in the Service Manager update today, you will have a new option to Switch from global Service Manager notifications to allowing each Service Manager subscribed user (agent / manager) to set their own notification preferences from their profile. This setting is applied across ALL teams and users, so worth considering the pro's and con's of allowing users to making their own choices, but the option is now available if required https://wiki.hornbill.com/index.php/Service_Manager_Notification_Settings This will allow each user to choose no notifications, email only, Hornbill only or both for the following: If you enable this system setting, each user will see a new section in their profile > Settings > Notifications under their existing collaboration settings for Service Manager. Steve 1 1 Link to comment Share on other sites More sharing options...
Martyn Houghton Posted May 23, 2019 Share Posted May 23, 2019 @Steven Boardman Thanks for the heads up. I will take a look. Cheers Martyn Link to comment Share on other sites More sharing options...
Dan Munns Posted May 23, 2019 Author Share Posted May 23, 2019 @Steven Boardman in the words of Mr Burns....."Excellent" Link to comment Share on other sites More sharing options...
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