yelyah.nodrog Posted February 15, 2018 Share Posted February 15, 2018 Morning all, We have a ticket that has been raised in our instance that has sensitive data on it that needs to be removed imediately. I have taken itout of the summary and description however it is still captured in the questions section of the call, this bit cannot be edited that i can see? Is there a way to remove this as soon as possible as it is a address that cannot be shared due to legal reasons and saftey. I tried to raise a support ticket for this however it appears i no longer have access to do this? I cannot raise a new ticket though https://success.hornbill.com/hornbill/servicemanager/ either. Hayley Link to comment Share on other sites More sharing options...
Hornbill Staff DR Posted February 15, 2018 Share Posted February 15, 2018 Hi Hayley,  I've taken a look at the web form and the problem has been rectified. The usual options should be available to you shortly as it takes a few minutes for the changes to take effect. In the mean-time I can log a ticket on your behalf and be in touch momentarily. Best Regards, Dan Link to comment Share on other sites More sharing options...
yelyah.nodrog Posted February 15, 2018 Author Share Posted February 15, 2018 ta! Link to comment Share on other sites More sharing options...
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