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Sensitive Data on Ticket - URGENT


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Morning all,

We have a ticket that has been raised in our instance that has sensitive data on it that needs to be removed imediately.

I have taken itout of the summary and description however it is still captured in the questions section of the call, this bit cannot be edited that i can see?

Is there a way to remove this as soon as possible as it is a address that cannot be shared due to legal reasons and saftey.

I tried to raise a support ticket for this however it appears i no longer have access to do this?




I cannot raise a new ticket though https://success.hornbill.com/hornbill/servicemanager/ either.


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Hi Hayley,

 I've taken a look at the web form and the problem has been rectified. The usual options should be available to you shortly as it takes a few minutes for the changes to take effect.

In the mean-time I can log a ticket on your behalf and be in touch momentarily.

Best Regards,

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