Jump to content

Sensitive Data on Ticket - URGENT


yelyah.nodrog

Recommended Posts

Morning all,

We have a ticket that has been raised in our instance that has sensitive data on it that needs to be removed imediately.

I have taken itout of the summary and description however it is still captured in the questions section of the call, this bit cannot be edited that i can see?

Is there a way to remove this as soon as possible as it is a address that cannot be shared due to legal reasons and saftey.

I tried to raise a support ticket for this however it appears i no longer have access to do this?

 

 

Capture.thumb.PNG.fd48cd7920274605131fe53e08cd4da1.PNG

I cannot raise a new ticket though https://success.hornbill.com/hornbill/servicemanager/ either.

Hayley

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...