Printing full ticket information

[Rohit Govind]

Hi,

I'm trying to print request ticket information including full timeline history but it doesn't seem to be working. I get everything except timeline information.

Anyone else have this issue?

See attached example.  I'm expecting a lot more information in the timeline section.

 

[Martyn Houghton]

@Rohit Govind

When the print dialog window opens, you should get a button to select Timeline Options. Are all of these or the relevant ones ticked?

Cheers

Martyn

[Rohit Govind]

Yes I made sure they were all selected. I've printed using the native browser print option and this print all the ticket information albeit in browser view format which is not very neat.

Thanks,

Rohit.

[Martyn Houghton]

@Rohit Govind

Just to rule things out, have you tried it from a different browser,  in case it is an issue with a specific browser? We use Chrome predominantly here and I am not able to replicate it  on incidents, problems or service requests.

Also which Service Manger build are you on, we are on 1131?

Cheers
Martyn

[Victor]

6 minutes ago, Martyn Houghton said:

Also which Service Manger build are you on, we are on 1131?

@Rohit Govind as Martyn suggested, update to latest build then have a look if the issue still persists...