Jump to content

Timeline - Email To field


Martyn Houghton

Recommended Posts

At the moment when an email is added to a request a timeline entry is created formatted with a the from address and then the text from the email.

It would be really useful form the header part of this format to include the 'to' filed, i.e. the recipient value, either all the time or only if it the mailbox email address is not on the recipient list. This will make it easier to see if the email was just copied into the  service desk, rather than addressed to them.

At the moment you have to guess from the message body itself or  have to open the linked email (if not already deleted).

Cheers

Martyn

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...