Checking the business process followed by a call?

[clampj]

Hi

Is it possible to see what business process has been followed by a call?  We created a catalogue item which has an issue so I'd like to see all calls that followed that process so we can rectify the issue (Call not closing automatically after resolution).

Thanks

J

[Victor]

@clampj you can create a report to return this info... here is an example of such report: bp-associated-to-requests.report.txt

It queries the requests table to pick up the ID of the BP instance associated to the request, then BP instances table to pick up the ID of the BP then BP definition table to pick up the title of the BP.

[clampj]

Superb!  Many thanks Victor.  I'll check that out.