SJEaton Posted February 8, 2018 Share Posted February 8, 2018 Hi I'm assuming the answer is no but is there any way you can make a request 'open' again if its been cancelled by mistake? Sam Link to comment Share on other sites More sharing options...
Victor Posted February 8, 2018 Share Posted February 8, 2018 @SJEaton Link to comment Share on other sites More sharing options...
SJEaton Posted February 8, 2018 Author Share Posted February 8, 2018 Okey doke. Any chance this could be looked at for the future? Sam Link to comment Share on other sites More sharing options...
Victor Posted February 8, 2018 Share Posted February 8, 2018 @SJEaton I kind of doubt it will be changed... when a request is canceled there are 3 steps to be performed: 1. Press the "Cancel" button 2. Select a reason for canceling 3. Type in additional notes for canceling Unless there is a scenario I'm missing is unlikely someone will do all the steps by mistake? EDIT: there is actually a 4th step, you would also need to press "Save" after all the above... Link to comment Share on other sites More sharing options...
SJEaton Posted February 8, 2018 Author Share Posted February 8, 2018 Haha, yea I know. Some people have though! They will just have to be more careful Sam Link to comment Share on other sites More sharing options...
Victor Posted February 8, 2018 Share Posted February 8, 2018 @SJEaton hmmm... maybe lock the "Cancel" action and only allow certain analysts (e.g. team leaders or managers) to cancel a request? Link to comment Share on other sites More sharing options...
SJEaton Posted February 8, 2018 Author Share Posted February 8, 2018 Ooooh that's a good idea! Thanks 1 Link to comment Share on other sites More sharing options...
SJEaton Posted February 8, 2018 Author Share Posted February 8, 2018 @Victor Can you provide us with details on how to do this, thanks Sam Link to comment Share on other sites More sharing options...
Victor Posted February 8, 2018 Share Posted February 8, 2018 @SJEaton you can lock the action via the BP, using this node. Only users with "...Management Full Access" roles can use locked actions (depending on request type). Or you can remove this action from requests completely by disabling the action on service configuration: Link to comment Share on other sites More sharing options...
SJEaton Posted February 9, 2018 Author Share Posted February 9, 2018 Hi @Victor, so you would just have that node at the beginning of a BP? Sam Link to comment Share on other sites More sharing options...
Victor Posted February 9, 2018 Share Posted February 9, 2018 @SJEaton if you put it at the beginning of the BP it will disable that action from that point onwards until is re-enabled (if it is re-enabled) ... so basically the answer is yes Link to comment Share on other sites More sharing options...
SJEaton Posted February 9, 2018 Author Share Posted February 9, 2018 Okey doke Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now