Cancelled Requests

[SJEaton]

Hi

I'm assuming the answer is no but is there any way you can make a request 'open' again if its been cancelled by mistake?

Sam

[Victor]

@SJEaton

 

[SJEaton]

Okey doke.  Any chance this could be looked at for the future?

Sam

[Victor]

@SJEaton I kind of doubt it will be changed... when a request is canceled there are 3 steps to be performed:

1. Press the "Cancel" button
2. Select a reason for canceling
3. Type in additional notes for canceling

Unless there is a scenario I'm missing is unlikely someone will do all the steps by mistake?

EDIT: there is actually a 4th step, you would also need to press "Save" after all the above...

[SJEaton]

Haha, yea I know.  Some people have though!  They will just have to be more careful

Sam

[Victor]

@SJEaton hmmm... maybe lock the "Cancel" action and only allow certain analysts (e.g. team leaders or managers) to cancel a request?

[SJEaton]

Ooooh that's a good idea!  Thanks  

[SJEaton]

@Victor Can you provide us with details on how to do this, thanks

Sam 

[Victor]

@SJEaton you can lock the action via the BP, using this node. Only users with "...Management Full Access" roles can use locked actions (depending on request type).

Or you can remove this action from requests completely by disabling the action on service configuration:

 

[SJEaton]

Hi @Victor, so you would just have that node at the beginning of a BP?

Sam

[Victor]

@SJEaton if you put it at the beginning of the BP it will disable that action from that point onwards until is re-enabled (if it is re-enabled) ... so basically the answer is yes  

[SJEaton]

Okey doke