'Views' created & results are not all displaying

[Shamaila.Yousaf]

I have created 2 views', one for source is 'Self Service' and the other source is 'Email'.

There are calls on the system which match the condition but does not appear in the list, why might this be?  The page has been refreshed:).

 

Thanks for your continued support.

[Victor]

@shamaila.yousaf depends on each criterion in the custom view... there are inherent filters for security and confidentiality purposes in relation to request access... its been discussed a few times, I'll reference the most recent discussion: https://community.hornbill.com/topic/11673-cant-view-requests-for-certain-teams/?tab=comments#comment-55234

On 20/11/2017 at 3:53 PM, Victor said:

when creating custom views, if your criteria does not include teams or service, Hornbill will apply the default visibility restrictions as per your current service configuration: 

• if your custom view does not have a team criterion, the view results will be automatically filtered to exclude requests raised against a team of which the user is not a member of. 
• if your custom view does not have service criterion, the view results will be automatically filtered to exclude requests raised against services which the user's teams are not supporting; 

These filters are applied by default in addition to whatever criteria is specified in the custom view, of course, this is if the conditions are met (i.e. custom view does not have a team criteria and/or custom view does not have service criteria)