Steve Giller Posted February 6, 2018 Share Posted February 6, 2018 Snapshot of the error log attached. Is this something that can be fixed my end? Call ref: IN00019773 Link to comment Share on other sites More sharing options...
Victor Posted February 6, 2018 Share Posted February 6, 2018 @DeadMeatGF is because of the response timer... for some reason, Hornbill thinks it should do something with the timer but the timer no longer exists in one of the tables ... and you get the error... Now, I can (sort of) fix this but I would like to understand first how the scenario occurred... looking into it now... EDIT: ok, so something happened when the response timer was stopped/marked... like the operation was only partially completed which lead to today's issue. I need to grab the logs from when the timer was stopped and see if there is anything relevant there... 2nd EDIT: ok, so something happened with the response timer at 11:51 when the SL was changed (before the timer is stopped)... as per the timeline update, there is no line referring to response timer... (getting closer) Link to comment Share on other sites More sharing options...
Victor Posted February 6, 2018 Share Posted February 6, 2018 @DeadMeatGF right, found the issue. There was an error on the "Update SLA" node in the BP, the second one which triggers once the request is prioritised. It was a silent error, meaning that it was recorded in the logs only. The error occurred when the response timers were updated, right after the current timer was deleted and before the new timer was created... This is why the whole mess up with the response timers on this request... I have reported this to dev team so they can fix it. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 6, 2018 Author Share Posted February 6, 2018 Thanks @Victor Will I be able to resume the call now, or is it still stuck until the devs have been in? Link to comment Share on other sites More sharing options...
Victor Posted February 6, 2018 Share Posted February 6, 2018 54 minutes ago, DeadMeatGF said: Will I be able to resume the call now Ermm...no... and thinking of it not even after they fix the issue... because the fix will not apply retroactively... I did mention I can fix this (well, sort of...) ...meaning that you might not like the fix? It will require the response timer to be recreated and then stopped (by myself) so the response SLA will not represent the reality on this request... Link to comment Share on other sites More sharing options...
Steve Giller Posted February 7, 2018 Author Share Posted February 7, 2018 That would be fine - we're monitoring those SLA results but there isn't a critical level of weight attached presently; and one won't throw the averages anyway. Link to comment Share on other sites More sharing options...
Victor Posted February 7, 2018 Share Posted February 7, 2018 @DeadMeatGF all right, I'll get on with it ... will let you know when is done. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 8, 2018 Author Share Posted February 8, 2018 Thanks @Victor Link to comment Share on other sites More sharing options...
Steve Giller Posted February 12, 2018 Author Share Posted February 12, 2018 @Victor Any movement on this? I've got an analyst waiting to resume and close the job! Link to comment Share on other sites More sharing options...
Victor Posted February 12, 2018 Share Posted February 12, 2018 @DeadMeatGF oops, sorry !!! ... fixed it now. Link to comment Share on other sites More sharing options...
Steve Giller Posted February 12, 2018 Author Share Posted February 12, 2018 Thanks @Victor, all sorted. Link to comment Share on other sites More sharing options...
Victor Posted February 12, 2018 Share Posted February 12, 2018 @DeadMeatGF phew! ... You (or the analyst or Shamalia) might want to change that SL back to 10 days as the fix used current rules to do the SL update and it associated the 3 days one, making the request breach the resolution... Link to comment Share on other sites More sharing options...
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