Jump to content

Build No 1119 - CH00149429


Tina.Lapere
 Share

Recommended Posts

New: Timeline updates that are visible in the Customer or Service Portals now have their visibility highlighted in Service Manager (CH00149429)

Hi,

I've just applied the latest update and immediately received comments from colleagues about the colour of the above change.  It's felt to be rather too bright and they are finding that their eyes are drawn to that bit rather than the other information.  Is there any chance the tone can be turned down a little, more of a pastel shade?  Something a little more comfortable on the eye.

Thanks

Tina

Link to comment
Share on other sites

@Tina.Lapere

Could I ask you to post a screenshot, just so others that read the forum can benefit from the visual and have some context, I have not seen it myself so I cannot offer either support or defence of the suggestion.  If not, @Paul Davis perhaps you or one of your team could organise posting a screen example

Gerry

Link to comment
Share on other sites

@Tina.Lapere

Thanks for the screen shot, at least we have some context. OK I can see what you are saying but I also understand what @Paul Davis is stating, its quite important to be able to "spot" the customer updates, although I probably have a suggestion that might be slightly less jarring, I will post something on our internal workspace and see what they think.  In the mean time lets see if anyone else has any views. 

Gerry

Link to comment
Share on other sites

@Tina.Lapere This doesn't directly address your concern, but the image you attached raised a question for me. Please forgive me asking if you really want to make those types of updates visible to your customers? If not the default visibility can be set differently using application settings in the Admin Tool.

custvis2.png

This does not affect all updates and those triggered from automated tasks in the BPM can be set independently. Apologies, if I am just stating something you already know, but I thought it worth asking the question.

 

Link to comment
Share on other sites

@Paul Davis You raise a good point and historically it was decided to keep these visible to the Customer however it's something we might review in the future when we push the Customer Portal again.  Currently the numbers who check for updates on the portal is low so it's not seen as an issue but worth asking the question again.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...