Jump to content

Close all Tickets in one go


J_Tamburrini
 Share

Recommended Posts

Hi @J_Tamburrini The short answer is yes :)  

There is some info on the wiki which will explain a bit more

https://wiki.hornbill.com/index.php/Multi-Select_Actions

You can resolve open calls and once resolved, you will see an option to close the resolved calls.

Please do have a read of the OOTB restrictions which only allow you to apply multi-select actions on requests of the same type and those which are logged against the same service.  There are system setting to disable this behaviour but please do read the considerations in doing so which are documented on this wiki page.

Finally there is not an option to Cancel multiple tickets on mass, only resolve / close

Hope this helps

Steve

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...