Close all Tickets in one go

[J_Tamburrini]

Afternoon All,

Does anyone know if its possible to use the tick box on all open cases to select them all , then to close them down in one go.

I'm trying to clear down all the test calls before we reset the counter back to 001 as we are going live in the next few days,

[Steven Boardman]

Hi @J_Tamburrini The short answer is yes   

There is some info on the wiki which will explain a bit more

https://wiki.hornbill.com/index.php/Multi-Select_Actions

You can resolve open calls and once resolved, you will see an option to close the resolved calls.

Please do have a read of the OOTB restrictions which only allow you to apply multi-select actions on requests of the same type and those which are logged against the same service.  There are system setting to disable this behaviour but please do read the considerations in doing so which are documented on this wiki page.

Finally there is not an option to Cancel multiple tickets on mass, only resolve / close

Hope this helps

Steve

[J_Tamburrini]

Thanks Steve

[Dan Munns]

If you are clearing down all your tickets before go live you could use the clear down tool and then reset the counters in system settings.

https://wiki.hornbill.com/index.php/Hornbill_Clean_Utility 

[Victor]

1 hour ago, Dan Munns said:

If you are clearing down all your tickets before go live you could use the clear down tool and then reset the counters in system settings.

https://wiki.hornbill.com/index.php/Hornbill_Clean_Utility 

@J_Tamburrini yes, this !!!