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Close all Tickets in one go


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Hi @J_Tamburrini The short answer is yes :)  

There is some info on the wiki which will explain a bit more


You can resolve open calls and once resolved, you will see an option to close the resolved calls.

Please do have a read of the OOTB restrictions which only allow you to apply multi-select actions on requests of the same type and those which are logged against the same service.  There are system setting to disable this behaviour but please do read the considerations in doing so which are documented on this wiki page.

Finally there is not an option to Cancel multiple tickets on mass, only resolve / close

Hope this helps


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