Tina.Lapere Posted January 31, 2018 Share Posted January 31, 2018 Hi, I've been asked by Management to find out if DMARC (anti spoofing) can be added to Email? Apparently to be able to continue to use the email through Hornbill as we do now, we need this applied in the near future. Thanks Tina Link to comment Share on other sites More sharing options...
Tina.Lapere Posted January 31, 2018 Author Share Posted January 31, 2018 and DKIM too. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted February 2, 2018 Author Share Posted February 2, 2018 Would someone be able to let me know if this is possible. Thanks Link to comment Share on other sites More sharing options...
Victor Posted February 2, 2018 Share Posted February 2, 2018 @Tina.Lapere apologies for the delayed reply. Currently, our platform does not allow implementation of DMARC system but is something we currently investigate to include as a future functionality. I understand that using email in Hornbill is dependent on this implementation so I highlighted this to the internal teams. Link to comment Share on other sites More sharing options...
Tina.Lapere Posted February 2, 2018 Author Share Posted February 2, 2018 @Victor, OK I shall let Management know. Thanks Tina Link to comment Share on other sites More sharing options...
Tina.Lapere Posted February 2, 2018 Author Share Posted February 2, 2018 @Victor - I've been asked to check if we would be able to email out from your domain if it comes to it? Link to comment Share on other sites More sharing options...
Victor Posted February 5, 2018 Share Posted February 5, 2018 @Tina.Lapere emailing from our domain should not be a problem... you can request the creation of a mail account on our server, it will an account like <instance_id>-support@live.hornbill.com... Link to comment Share on other sites More sharing options...
Tina.Lapere Posted February 7, 2018 Author Share Posted February 7, 2018 @Victor - OK great, would we be able to set a reply address on that so it came back to @molevalley? Thanks Link to comment Share on other sites More sharing options...
Victor Posted February 7, 2018 Share Posted February 7, 2018 @Tina.Lapere I think so, yes... if I understand your query correctly... Basically, to have customers only dealing with the @molevalley address (instead of two addresses), the following can be configured: Outgoing email from hornbill will be from @live.hornbill.com "spoofed as" @molevalley. The molevalley server/domain needs to have an SPF record allowing live.hornbill.com, otherwise, this won't work. Incoming email to Hornbill will be at @molevalley which in return will FWD the email to @live.hornbill.com Customers won't know about @live.hornbill.com, they will only use @molevalley ... Link to comment Share on other sites More sharing options...
Tina.Lapere Posted February 7, 2018 Author Share Posted February 7, 2018 @Victor - I believe this is how we have it set up now. We can't have your system spoofing emails unless it has the DMARC etc. So until then we'd need it to come from ??????@live.hornbill.com but ideally with a different reply address so that if people reply to the email (which they often will) that it sends back to helpdesk@molevalley.gov.uk Is this possible? Link to comment Share on other sites More sharing options...
Victor Posted February 7, 2018 Share Posted February 7, 2018 5 minutes ago, Tina.Lapere said: we'd need it to come from ??????@live.hornbill.com but ideally with a different reply address so that if people reply to the email (which they often will) that it sends back to helpdesk@molevalley.gov.uk uh... I don't know about this... something our devs might know better than I do... @TrevorKillick any thoughts? Link to comment Share on other sites More sharing options...
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