Dave Read Posted January 19, 2018 Share Posted January 19, 2018 Hi All, searched site but only seen @nasimg post for pruning multiple search results. Need to know a way, if possible, to offer a way of identifying customers when logging an initial support call that gives results from a search text of their (or part thereof) telephone number. We haven't any automated DDI/CLI feed into Service Manager for internal extension numbers to be making it Utopian, but we do have IP phones with 80%+ inbound Avaya calls showing their extension on the handset display - so, could then quickly (like Supportworks) let us enter the number to pull up a match. Bonus would be for this to extend to a mobile number if possible. We currently have "Co-Worker" and "Contact" as ticked options under the requester box. From Service Manager view, using the "Co-Worker" search, entering the exact number or partial does not return any searches. Within this result page, there is a dropdown for various other options; username, job title, location etc but none for "Phone Number". Thanks, Dave. Link to comment Share on other sites More sharing options...
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