m.vandun Posted January 17, 2018 Share Posted January 17, 2018 Hi, I was wondering if there is a way to auto reply (via mail) to customer that a request has been closed and they need to create a new request. We find that a lot of customers are replying on old emails, with the closed request ID in the mail. These replies are then being missed (we do get the notification an update has been made but these then get lost in the mail ). Alternatively, is there an option to not auto add mails to a closed request so these are then in the mailbox and need to be processed manually? Kind regards, Mark Link to comment Share on other sites More sharing options...
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