Stuart Torres-Catmur Posted January 16, 2018 Posted January 16, 2018 Hi We updated our Service Manager software on 11/01/2018. Previous update was back in October 2017 so we were a few versions behind by the time January came! Since then, our development community have lost the ability to amend a Simple List (that they created) and can validate but not save a procapture. Please see attached the permission roles they have and the error they get when trying to save a procap. Those of us with SuperUser role can still perform these tasks Please help! :o)
Guest Ehsan Posted January 16, 2018 Posted January 16, 2018 Hi @Stuart Torres-Catmur, We are looking into this and apologies for the inconvenience that this is causing. Was the user presented with the error when saving a change to a Progressive Capture form via the Admin Tool (i.e. admin.hornbill.com/.../app/com.hornbill.servicemanager/workflow/procapture/)? Ehsan
Stuart Torres-Catmur Posted January 16, 2018 Author Posted January 16, 2018 Hi @Ehsan Yes that's correct.
Victor Posted January 16, 2018 Posted January 16, 2018 @Stuart Torres-Catmur yes, looks like the "Progressive Capture Manager" role is missing a right... but nothing to do with the Service Manager update... just a coincidence you noticed it now... The fix can't be deployed immediately but I have a workaround to get this working ASAP. This requires creating a (temporary) custom role with only a specific right. I can create this custom role in your instance (if you like) then you can apply this role to any user who requires it?
Victor Posted January 17, 2018 Posted January 17, 2018 @Stuart Torres-Catmur just a quick update, it seems our dev team wanted to make a surprise so they fixed the "Progressive Capture Manager" role. Give it another try, let us know how it goes
Stuart Torres-Catmur Posted January 17, 2018 Author Posted January 17, 2018 @Victor Rather than create a new role, please could you add this permission to the wf_manage email role? We created this to plug a few gaps already so it would be ideal.
Victor Posted January 17, 2018 Posted January 17, 2018 @Stuart Torres-Catmur as per my latest post, the issue has been fixed, there is no need to create any custom role. Is it still not working for you?
SJEaton Posted January 25, 2018 Posted January 25, 2018 Hi @Victor Yesterday I had one of my super users report this issue again! Sam
Stuart Torres-Catmur Posted January 25, 2018 Author Posted January 25, 2018 @Victor For reference, the User with the above error was Lorraine Samuels I've also had feedback from Foley Coker saying he cannot create or edit Simple Lists, even though it appears he has the role permission to do so. Sorry no cigar... yet
Victor Posted January 25, 2018 Posted January 25, 2018 @SJEaton @Stuart Torres-Catmur we are looking into this, will update as soon as possible...
Victor Posted January 26, 2018 Posted January 26, 2018 @SJEaton @Stuart Torres-Catmur quick question(s): does Lorraine still encounters the issue when saving PCFs? There was a platform update on 25/01 which included a fix for this... second question, what is the error received by Foley? The "Simple List" role assigned to him is a custom role, perhaps it is missing some rights...
SJEaton Posted January 29, 2018 Posted January 29, 2018 Hi @Victor Lorraine's error was on PCFs no? Foley's error attached. Sam
Victor Posted January 29, 2018 Posted January 29, 2018 @SJEaton can you please confirm if Foley has a custom role associated for simple list management? If so, then this custom role needs to be amended and given all the required rights. From the latest screenshot, it seems the role does not have the necessary rights to make changes in the h_sys_lists table... What I am more concerned about is that if Lorraine still encounters an error when trying to save a PCF since I believe she has default roles associated with her user, which would be something we need to investigate and possibly fix...
SJEaton Posted January 29, 2018 Posted January 29, 2018 Hi @Victor, yes Foley has this custom role. @Stuart Torres-Catmur can you take a look at this and ensure the required rights are in place, thanks Lorraine has just confirmed that PCFs are ok now. Sam
SJEaton Posted January 31, 2018 Posted January 31, 2018 @Stuart Torres-Catmur have you had a change to look at the simple list custom role? Its getting really urgent that this is fixed now, thanks Sam
Stuart Torres-Catmur Posted February 7, 2018 Author Posted February 7, 2018 @Victor Good news. Simple Lists issue is now sorted. h_sys_lists permissions were lacking on that role. I added them in and now users can work on them again. The PCF issue is also sorted so you can close this post now.
Stuart Torres-Catmur Posted February 7, 2018 Author Posted February 7, 2018 @Victor Thanks for your help
Victor Posted February 7, 2018 Posted February 7, 2018 @Stuart Torres-Catmur good news thank you for the update...! I am still amazed that you have a colleague named Vadher! ... We all here envy this...
Stuart Torres-Catmur Posted February 8, 2018 Author Posted February 8, 2018 @Victor Indeed. I'm sure Hetal has had more than her fair share of Star Wars jokes. May the Force be with you sir!
Victor Posted February 8, 2018 Posted February 8, 2018 @Stuart Torres-Catmur no...no... this NAME is no joke, sir, no joke at all... May the Force be with you too!! 1
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