Jump to content

Recommended Posts

Automating SLA Selection

For each service that you offer, you may find that you need to provide multiple Service Level Agreements. This video takes you through how Hornbill Service Manager works with SLA rules to automatically apply an appropriate SLA to each request.

The Service Level Agreement Rules take away all the guess work that you have when manually selecting an SLA.  Rules can be built with a variety of conditions to ensure that the correct SLA is applied every time.

 

 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

×
×
  • Create New...