Steve Giller Posted January 12, 2018 Share Posted January 12, 2018 I'm sure this has been mentioned before, but I'm not sure it's been approached from the Boards side rather than the BPM side. Could Boards have an optional setting to auto-purge cancelled requests? Cancelled requests are not a major problem, but they do build up over time and being proactive enough to delete them manually isn't really happening. In most cases there is no benefit for a cancelled request being on a board, so if the functionality could be built in to automatically delete them it would be really useful. Obviously having it optional would be required as some customers may have a use for keeping them on the board. Link to comment Share on other sites More sharing options...
Steven Boardman Posted January 15, 2018 Share Posted January 15, 2018 @DeadMeatGF thanks for the suggestion, it seems reasonable to me. I have raised this for review and will update here once discussed and any progress Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 17, 2018 Share Posted January 17, 2018 Hi @DeadMeatGF I think that it may have been posted here... We do have a change request in our development backlog for this. It is not currently in our 90 day development queue but I will update you if there is any progress. Regards, James Link to comment Share on other sites More sharing options...
Steve Giller Posted January 17, 2018 Author Share Posted January 17, 2018 Thanks James, I thought I'd mentioned it before, although I couldn't find it - or I'd have just updated the thread. I know one issue is that the Business Process doesn't have a real concept of triggering events such as 'If call is cancelled at any point, process these nodes' (at least not at our end) so I wondered if tying those actions to the Board itself would be easier to achieve. Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 17, 2018 Share Posted January 17, 2018 I like the idea of having an action on a board. I've added that as criteria to the original change so that we can look at both options when it comes time to working on the change. Regards, James Link to comment Share on other sites More sharing options...
Alberto M Posted July 20, 2021 Share Posted July 20, 2021 Hi. It should be nice to have an option to purge cancelled requests from boards, yes, but apparently this seems to be forgotten. Cheers. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 7, 2021 Share Posted October 7, 2021 Did this ever get implemented? We have a couple of boards which are now associated to a lot of cancelled requests and I can't see a way of automatically purging them all, so an option to do this automatically would certainly save me a ton of time! Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 7, 2021 Share Posted October 7, 2021 Hi Paul, It hasn't been implemented as of yet. Still in our backlog, but no timeframe set for this to be developed. While not completely automated, an option might be to create an AutoTask for use with a Custom Button. You could set a condition on the custom button to only show when the status is cancelled. You could then have the AutoTask run through a number of things on the request, cleaning it up. Link to comment Share on other sites More sharing options...
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