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Email Routing rules => post to workspace?

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I was wondering if there was a way to post to a workspace directly when receiving an email, without going through logging a request and using a BPM?


Something like:

- Application: "Hornbill Collaboration"

- Operation: "Post to workspace"

- Workspace: XYZ

Or do I have to raise a new request with a specific BPM? If so, what is "Routing Rule Template" and where do you set it up?


Thanks in advance for any help.


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Hi @Lyonel

Thanks for your post.  The Service Manager Routing Rule templates are configured in the Administration portal under Hornbill Service Manager->Email->Routing Rule Templates



A video describing how the Routing Rule Templates work can be viewed here: https://www.hornbill.com/blogpost/email-routing-rule-templates/.  I'll add the video to the wiki documentation. 

I will also ask about the possibility of adding an operation for Hornbill Collaboration to create a post without having to raise a request.



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