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Lyonel

Email Routing rules => post to workspace?

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Hi,

I was wondering if there was a way to post to a workspace directly when receiving an email, without going through logging a request and using a BPM?

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Something like:

- Application: "Hornbill Collaboration"

- Operation: "Post to workspace"

- Workspace: XYZ

Or do I have to raise a new request with a specific BPM? If so, what is "Routing Rule Template" and where do you set it up?

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Thanks in advance for any help.

 

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Hi @Lyonel

Thanks for your post.  The Service Manager Routing Rule templates are configured in the Administration portal under Hornbill Service Manager->Email->Routing Rule Templates

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A video describing how the Routing Rule Templates work can be viewed here: https://www.hornbill.com/blogpost/email-routing-rule-templates/.  I'll add the video to the wiki documentation. 

I will also ask about the possibility of adding an operation for Hornbill Collaboration to create a post without having to raise a request.

Regards,

James

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Hi @Lyonel

I also wanted to let you know that we have finished some development work to allow the Routing Rules to add a post to a workspace.  This will be provided in an upcoming Platform update.  Keep an eye on the release notes.

Regards,

James

 

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Hi @Lyonel,

The new operation for the Routing Rule is done and should be in the 2nd platform build. 

When you get this, you need to select in Application: Hornbill Collaboration , operation: postToWorkspace and the Reference is the Workspace ID you can get it from the URL:

https://live.hornbill.com/YOUR_INSTANCE/workspaces/urn:buzz:activityStream:2181c9df-dc04-4764-8491-373c5eac8f30/

Enjoy ;-)

Daniel.

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