Jump to content
Lyonel

Email Routing rules => post to workspace?

Recommended Posts

Hi,

I was wondering if there was a way to post to a workspace directly when receiving an email, without going through logging a request and using a BPM?

image.thumb.png.acf2eecc305c8dedc6d3be005e307b98.png

Something like:

- Application: "Hornbill Collaboration"

- Operation: "Post to workspace"

- Workspace: XYZ

Or do I have to raise a new request with a specific BPM? If so, what is "Routing Rule Template" and where do you set it up?

image.thumb.png.325180cd8c317d022c92746474ab9332.png

Thanks in advance for any help.

 

Share this post


Link to post
Share on other sites

Hi @Lyonel

Thanks for your post.  The Service Manager Routing Rule templates are configured in the Administration portal under Hornbill Service Manager->Email->Routing Rule Templates

image.png

 

A video describing how the Routing Rule Templates work can be viewed here: https://www.hornbill.com/blogpost/email-routing-rule-templates/.  I'll add the video to the wiki documentation. 

I will also ask about the possibility of adding an operation for Hornbill Collaboration to create a post without having to raise a request.

Regards,

James

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×