Publishing Dashboards

[David_Wilson]

Hi,

 

Hopefully a quick question. 

We have a couple of dashboards we want to put on screens in the office. 

How do I publish them so that I don't have to have a user with admin rights logged in on the PC that is running the screen?

[Lyonel]

@David_Wilson,

I do not know if this is the best practice but what we did was setup a service account on our network, gave that service account the appropriate rights (see below) and then made sure the user (or role in our case) has access to the dashboard. This account will need to have at least the "Dashboard Viewer" rights.

Example of a dashboard we display on a TV:

As you can see, we give access to the role "Dashboard access" which is a custom role that all our analysts have by default, including the system account we use for TVs (easier for maintenance).

I hope this will help you.

[David_Wilson]

Thanks Lyonel,

I think this confrms what i though in that you have to use a subscription licence if you want to display Dashboards?

 

 

 

[Steven Boardman]

@David_Wilson whilst you need to run the dashboards as a user, this should not prohibit the same user from doing their day to day activities.  So if you gave the user the appropriate roles and access to the dashboards then this could be running in the admin console displayed in the office, whilst the same user is working away on requests etc in Service Manager in the user app. 

[David_Wilson]

Thanks Steve,

As we're using single sign on this would need the analyst to be logged into the PC and for it to be left unattended so this isn't a viable option for us.

Having Dashboards available to a basic user would work better for us.

[Dan Munns]

@David Wilson you can bypass the SSO if you add ?ESPBasic=true to the end of the address you use to log in

ie https://live.hornbill.com/INSTANCENAME/?ESPBasic=true (obviously you will need to set passwords in Hornbill to allow you to log on) 

That way you can use a normal user account / service account and still have the analyst logged into Hornbill. 

Or you could have the analyst RDP to the wallboard computer and log in to display the dashboard on the RDP session.

To be honest we have created a user only in Hornbill called ITWallboard and all required wallboards are displayed by this user (currently 4 dashboards around the business)

Our wallboard computers are all in our server room and we VNC to them to display on the wallboards. Just means having set machines on set displays. 

[Lyonel]

@David_Wilson to answer your question: YES you need to use a license for a user to consult dashboards. It is NOT part of the basic user model...