JBasey Posted January 5, 2018 Share Posted January 5, 2018 Hi, We are having performance and connectivity time out issues here this morning. Is there a problem with hornbill at the moment? Link to comment Share on other sites More sharing options...
JBasey Posted January 5, 2018 Author Share Posted January 5, 2018 Just got this error: Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted January 5, 2018 Share Posted January 5, 2018 Us too Link to comment Share on other sites More sharing options...
Lyonel Posted January 5, 2018 Share Posted January 5, 2018 Same here Link to comment Share on other sites More sharing options...
Joyce Posted January 5, 2018 Share Posted January 5, 2018 same here Link to comment Share on other sites More sharing options...
Lyonel Posted January 5, 2018 Share Posted January 5, 2018 It is now back... weird Link to comment Share on other sites More sharing options...
Lyonel Posted January 5, 2018 Share Posted January 5, 2018 And down again... Check service spins for a long time. Link to comment Share on other sites More sharing options...
Guest Posted January 5, 2018 Share Posted January 5, 2018 Good Morning, We are currently investigating - will be back with an update very shortly Kind Regards Bob Link to comment Share on other sites More sharing options...
Lyonel Posted January 5, 2018 Share Posted January 5, 2018 If it helps, I am getting stuck here when using the service check tool: Link to comment Share on other sites More sharing options...
Grant Fettis Posted January 5, 2018 Share Posted January 5, 2018 Same here at the V&A regards Grant Link to comment Share on other sites More sharing options...
Akash Savani Posted January 5, 2018 Share Posted January 5, 2018 Hi, We are also getting this problem and can not access any of our request. Regards, Akash Link to comment Share on other sites More sharing options...
Akash Savani Posted January 5, 2018 Share Posted January 5, 2018 It looks like it is up and running now. I can now access the request list. Link to comment Share on other sites More sharing options...
Lyonel Posted January 5, 2018 Share Posted January 5, 2018 I was on the phone with @Bob Dickinson earlier trying to help them with troubleshooting and they think they identified the problem and fixed it. They will check with other customers that all is good and then post an official update on the forum. I can confirm that it works again on our instance. Link to comment Share on other sites More sharing options...
Hornbill Staff DR Posted January 5, 2018 Share Posted January 5, 2018 Hi All,  our infrastructure team identified a process that was consuming an unusual amount of resources. They have dealt with this process which should now have resolved all the performance/server connection issues. All effected instances will now be operating as normal. Please accept our apologies for this short period of disruption. Work will commence to understand the specific nature of the issue and steps taken to safeguard against this in future. Dan Link to comment Share on other sites More sharing options...
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