Export List Defect

[Dan Munns]

Hi all (and a Happy New Year), 

When exporting the calls from the request list view via 'Export list' the resulting .csv fails to show the status 'New'. All other status names show fine. 

This happens when exporting the list from a default or custom view. 

Any chance we could have this looked at please? 

Thanks 

Dan 

[Victor]

@Dan Munns Happy New Year to you too!

Just to confirm, the request list (prior to exporting) displays requests with "New" status, right?

[Dan Munns]

@Victor I can confirm that is true. Also, in our reports (run from the admin page) they show as status.new. It is only the Export List .csv which seems to be deficient. 

[Victor]

@Dan Munns ... I thought as much but is no harm to confirm, sometimes a small  (important) thing can be missed... I know I do this sometimes and then I'm like #doh #facepalm myself...

I'll have a look and see what's going on...

[Dan Munns]

Thanks @Victor

[Steve G]

@Dan Munns,

I've replicated and fixed this issue, it'll be in the next Service Manager update.

Kind regards,

Steve

[Dan Munns]

Thanks @Steve G