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Update comments - Admin/Manager Only Visibility


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Under the hood the activity streams do support multiple levels of visibility so its possible. However, the use of the Activity stream from the Service Manager perspective is limited i believe to customer and team so this is something someone in the SM dev team would need to pick up and comment on.  @James Ainsworth ?


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  • 2 weeks later...

Hi @Keith

There is this setting which exposes more levels at which the visibility can be set to.  


The Owner option simply only allows the owner of the request to see the timeline update when set to this.  I'm still trying to identify who is able to see timeline updates that have been added at a visibility level of Manager.  I'll update the post once I've figured this out. I had thought that it was related to the team membership for a user being set to Manager, but this is not working as I expected.



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