Paul Smith Posted December 19, 2017 Share Posted December 19, 2017 I don't wish to use Closure Categories as they are for internal use and I cant find a way of stopping our external customers from seeing them. I have decided therefore not to creat any. However when a request is resolved it still shows on the timeline as 'Request has been resolved without a category'.This is then followed with the text keyed into the resolution by the analyst. As this category message will undoubtedly lead to questions from our external customers, does anyone have any suggestions as to preventing this from appearing ? I do have the global setting servicemanager.request.closureCategory.default.required set to OFF Link to comment Share on other sites More sharing options...
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