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Visibility of Problems


Darren Rose
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Problem and Known Error Records do not in themselves have a place to add a customer.  The Raised By section refers to the technical person that raised the request rather than a customer.  Multiple customers can be associated to the Problem or Known Error as impacted customers through the ''Connections'' Action Item.

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@James Ainsworth

It would be useful to have the option in the 'Publish' stage to not display to all subscribers of the service, but only show on the portal where you have manually added them as a connection. 

Also for Problems, it would be useful to be able to add 'Organisations'/'Teams' to the connections, as well as individual 'Contacts'/'CoWorkers'.

Additionally, it would be useful when someone is a connection, to display further details on the Problem, i.e. the reference number, status/sub status and like the service availability text a small free test field to allow publishing of estimated time of fix/release or next update.

Cheers

Martyn

 

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  • 1 month later...
On 14/12/2017 at 7:46 AM, Martyn Houghton said:

Additionally, it would be useful when someone is a connection, to display further details on the Problem, i.e. the reference number, status/sub status and like the service availability text a small free test field to allow publishing of estimated time of fix/release or next update.

+1

 

Yes, please!! :) 

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