Paul Smith Posted December 12, 2017 Posted December 12, 2017 We currently use Supportworks and our customers access via the support portal available with this product. These customers will therefore have the address for this portal stored in favourites etc on their browsers. We are completing a transition from Supportworks to Hornbill and would like it to be seamless for our customers. Our ISP have suggested pointing our existing domain name at the IP address of the Hornbill Server. Can we do this and if so can someone confirm the IP Address to use.
Gerry Posted December 12, 2017 Posted December 12, 2017 @Paul Smith You can ping service.hornbill.com or customer.hornbill.com to get an IP addresses, however you should know this is a load balanced front end so you could get one of a number of IP's and they are goe-dependant too, and they *could* change so thats generally not a good idea to hard code IP addresses. What would be the correct way to do this is, on your current web server, configure it so it responds with a 301 Moved Permanently and re-direct the user requests to your current web server to the correct URL. This is the correct way to do this and will be most reliable for you. Gerry
Martyn Houghton Posted December 12, 2017 Posted December 12, 2017 @Paul Smith When we undertook the migration form Supportworks to Hornbill, we used the redirect method Gerry has advised and that worked well in our case. The other alternative is to use the Domain Proxy option to continue to use your domain address with the customer portal, which we in the process of moving too at the moment. https://wiki.hornbill.com/index.php/Custom_Domain_using_Reverse_Proxy Cheers Martyn
Paul Smith Posted December 19, 2017 Author Posted December 19, 2017 Thank you @Gerry @Martyn Houghton
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now