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Email update linked requests


m.vandun
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Hi,

I know this question was raised before but I could not find the answer.

Is there a way, or will there be an update to send an email to all linked requests to a problem request? I know there is a way to update the request from the request overview or close linked requests. But I want to quickly update all customers that are having the same (major) issue where not solution is available as of yet. 

The problem is that most of our customers are not using the portal at all, so im looking for another solution to easily update our customers. Another option would be if our customers receive a notification via mail that an update has been placed in the portal. As far as I know, this is not the case currently. Another great addition would be if you could filter on linked requests to a problem, then you could quickly select all linked requests and place an update.

Kind regards,

Mark

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